Vacancy Detail

Bodyshop Technical Team Leader


The role of the Bodyshop Technical Team Leader is to:

  •  Manage the process of optimising workshop resources to meet agreed departmental budgets.
  •  Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department.   

Reports to:

  • Bodyshop General Manager


  • Calculate and manage the effective use of workshop resources for the business.
  • Monitor individual and workshop efficiencies to ensure key performance indicators are met.
  • Plan the distribution of work amongst the team utilising available skills mix.
  • Identify individual training and development needs through coaching and support.
  • Manage liaison between workshop and service reception on customer vehicle progress.
  • Manage workshop standards in accordance with brand standards requirements.
  • Ensure understanding and adherence to the requirements of manufacturer service requirements and customer satisfaction indicators.
  • Maintain and develop own skills and technical knowledge. 
  • Maintain safe working practices and abide by the working rules and standards of the business.
  • Drive efficiency in the workshop
  • Road test with customers to establish faults
  • Fault finding with workshop
  • Right First Time asking the correctly technical questions
  • Help with warranty process and job cards
  • Conduct morning meeting to review jobs and direct changes to improve first time fix
  • To drive NPS 
  • To be 50% productive and 50% people manager
  • Final Quality Control Sign off of all workshop jobs

 Skills & Requirements


  • MET Technician background
  • Competency in numeracy, literacy and IT
  • Good organisational and leadership skill with the ability to delegate and motivate the team.
  • Strong problem solving and decision-making skills with the ability to work under pressure.
  • Full UK driving licence.
  • Smart appearance/workshop wear.


Location: Southampton | Salary: 35000 - 50000 per year | Job type: Permanent | Posted: 27/02/2024