Vacancy Detail

Field Service Engineer

The company is a fast-growing technology business with offices located across the UK. Our aim is to provide high quality business solutions tailored to individual customer requirements.

We are passionate about our employees and looking for highly motivated individuals who enjoy providing great levels of service to customers and work well within a team.

Due to our continued success, we are looking to employ an experienced Canon and/or Ricoh service engineer working in the Dartford/ South West London area.  

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Service Engineer - The Role:

The job requires a motivated self-starter who is thorough and wanting to see a task through to conclusion. You should be co-operative, methodical and most importantly a team player. Once a customer has requested a call-out, you will be the first person on site to assess/resolve the fault on their photocopier and must therefore be an enthusiastic worker with excellent communication skills and a can-do attitude. 

Mobile engineer with the ability to go into London as a walker when required.  In terms of location we would look preferably for SW of London around the top of the M3 & A3..  Candidate would need good Ricoh experience.

Key responsibilities include, but are not limited to:

• Service, repair & install various types of photocopier equipment, including networks connection for print and scan functionality.
• Establish and maintain positive relationships and communicate in a professional manner with customers and colleagues.
• Discuss service problems in a polite and informative manner with clients and provide a post call summary of the fault, outcome and actions to the relevant person.
• Signal commercial opportunities to the Sales & Marketing Departments via sales lead generation form.
• Maintain customer’s equipment and devices to the highest standards
• Maintain and manage car stock
• Understand and account for the Health & Safety risks involved when repairing machines.

Experience & Skillset:

• 3+ years of field photocopier service experience
• Ability to troubleshoot network print/scan issues
• Ideally trained on recent Ricoh and/or Canon devices, although this is not essential
• Full UK Driving License essential
• Excellent communication skills and a team player
• DBS check required upon commencing employment  

In return for your hard work, we offer a competitive benefits package, to include:

• 23 days holiday rising to 28, plus bank holidays
• CSR volunteer day per holiday year
• Day off for your child’s first day of primary school
• Benefits hub
• Referral bonuses
• Healthcare cash-plan
• Life assurance
• Voucher and discount hub
• Cycle to work scheme
• Comprehensive EAP scheme

Location: London | Salary: 32000 per year | Job type: Permanent | Posted: 01/01/0001