Vacancy Detail
Field Based Service Engineer
Position: Service Engineer
Location: United Kingdom and Ireland – Field Based (UK Travel Needed – Regular Nights Away)
Salary: £35,000 per annum
We are seeking a highly motivated and skilled individual to join our team as a Service Engineer, reporting directly to the Service Manager (UK). This role involves servicing high-pressure Air/Gas Compressors in the UK market, with occasional travel within the UK and Ireland, and potential overseas travel for training or to support our German counterparts.
Key Responsibilities:
- Execute service work (manual) covering mechanical and electrical aspects for warranty, commissioning, and chargeable jobs related to compressors in service in the UK and Ireland. (Factory training provided).
- Communicate with customers regarding technical service and support aspects.
- Collaborate with the German HQ to troubleshoot and resolve service requirements, diagnosing problems and agreeing on relevant solutions.
- Liaise with the Service Manager, Sales & Office Coordinator in the UK.
- Identify and promote new business opportunities, contributing to the promotion of the client’s brand.
- Attend training courses as directed to enhance knowledge and skills.
- Support the Service Manager (UK) in health and safety matters, including method and risk assessments for on-site service work.
- Consider environmental impact in work undertaken, emphasizing recycling and contamination elimination.
- Produce accurate and detailed service reports for submission to the Service Manager and Operations Manager (UK).
- Monitor and improve own Key Performance Indicators (KPIs) as directed by the Service Manager/Operations Manager, submitting reports as required.
- Assemble compressor packages within the clients UK workshop as needed.
- Undertake any other associated duties to support the successful running of Service & Support, directed by the Service Manager/Operations Manager.
Personal Profile:
- Mechanical/engineering background with apprenticeship and formal training to NVQ levels or equivalent. Working knowledge of electrical systems is desirable.
- Physically fit, able to work in tight/cramped conditions without risk of injury.
- Willingness to work away from home Monday-Friday if required, with expenses paid. Travel on Sundays may be necessary.
- Self-motivated, confident, and willing to assist in all aspects of the business if required.
- Friendly and polite manner with effective telephone communication skills.
- Customer-oriented, ensuring professional handling of customer requests.
- Computer literate, proficient in Microsoft Office programs.
- Full UK Driving Licence (Up to 3 points considered)
- Ability to work independently and report to the Service Manager (UK) for day-to-day operations.
Working Requirements:
- As detailed in the "Contract of Employment."
- Normal working hours: 40 hours a week (0800 – 1700 daily with 1 hour for lunch).
- Some weekend work may be required based on site/customer requirements.
- 25 days holiday plus bank holidays.
- Salary-based position with occasional extra hours required (within reason) at no extra remuneration.
- Use of a fully equipped company van.
Working environment at customer premises includes industrial sites and naval/commercial ships, sometimes in tight spaces and at awkward angles.
Location: Essex | Salary: 35000 per year | Job type: Permanent | Posted: 08/02/2024