Vacancy Detail

Maintenance Controller

Job Title: Maintenance Controller

Based at: Coventry Head Office

Position Report To: Technical Maintenance Control Manager

Hours / Working Pattern: Any 5 from 7 shift pattern. The basic contractual hours will be 37.5 hours per week, with an unpaid lunch break of half an hour.

Job Purpose Summary: The primary focus of this role is to provide day-to-day cost-effective maintenance solutions aimed at achieving maximum cost reductions, vehicle availability, and quality.

General Responsibilities:

  • Adhere to all statutory requirements regarding fire, health, safety, and hygiene.
  • Participate in cross/multi-skilled training within the department or other departments as directed.
  • Carry out reasonable instructions from a Manager or Director.
  • Maintain professional conduct with internal and external customers.
  • Adhere to company dress code and safety regulations.
  • Attend training sessions as required.

Job Specific Responsibilities and Accountabilities:

  • Collaborate with the Technical Maintenance Controller to deliver cost and service-effective maintenance solutions within budgets and agreed service KPIs.
  • Work alongside the Technical Maintenance Control Team to ensure job completion.
  • Escalate jobs above predefined authority limits.
  • Ensure cost-effective maintenance solutions, checking history and warranty, and challenging work to meet cost and quality standards.
  • Monitor and report on customer vehicle off-road (VOR) to minimize downtime.
  • Check contracts for vehicle-specific collection/delivery entitlements.
  • Manage recharges and necessary evidence for customer liaising.
  • Challenge costs per Supplier Repairing Dealer (RDA) agreements.
  • Control maintenance spend within set budgets.
  • Assist Coordinators/Supplier Advisors within the  Service Centre.
  • Authorise repairs after checking vehicle history thoroughly.
  • Source parts for repairers to minimize downtime.
  • Resolve supplier issues in line with guidelines and maintain relationships.
  • Collaborate with Regional Engineering Managers for unresolved issues.
  • Control maintenance trends like warranty and component failure.
  • Flag necessary credits from supplier/manufacturer failures.
  • Manage vehicle downtime in line with Key Performance Indicators (KPIs).
  • Accrue and code relevant costs for rechargeable work.

Person Specification:


  • Negotiation and communication skills.
  • IT literacy for report generation in Tableau or Excel.
  • Initiative-driven with a focus on task completion.
  • Flexible attitude in problem-solving.
  • Confident interaction with customers and suppliers.
  • Strong numeracy skills with attention to detail.
  • Knowledge of repair times and parts cost.
  • Experience in fleet management or automotive roles dealing with vehicles and suppliers.


  • Knowledge of Audatex and Body Shop repair processes.

Location: Coventry | Salary: 35000 - 38000 per year | Job type: Permanent | Posted: 04/03/2024