Client Account Manager
Our Client is currently searching for experienced account manager to support their continued growth. The ideal candidates will be hands on with a thorough understanding of the manufacturing environment and a strong background in customer facing roles.
As an experienced Account Manager, you will be the primary customer interface to the business and oversee the day to-day experience of the customer. A background in engineering/scheduling and/or projects is desirable.
Develop and project manage customer rate/recovery plans
Own and control the contract review process.
Own customer demand profile and sales plans, yearly / monthly.
Report on Performance to rolling plan (revenue, Margins, Price, volume)
Customer communication focal routine reviews, on and off site
Interface to customer VOC (delivery & quality) and timely resolution
Coordinate site production rate readiness with the planning team.
Ensure goal alignment between Customers and Program scorecard metrics and reports.
Partner with Planning team to develop, establish and implement OTD processes/metrics, guidelines and policies.
Interface with multi-functional teams within the Company to support better supply-demand planning.
Report on Customer Experience with the business.
MRP / scheduling knowledge
SKILLS & APTITUDE
Analytical MS Power Point, Excel, Word Etc. Communication skills Organisational / Time Management
Location: Darwen | Salary: 30000 - 35000 per year | Job type: Permanent | Posted: 05/08/2022