Complaints Policy

Workforce Recruitment (North West) Ltd. (“Workforce”)
(incorporating the Workforce Recruitment IT Division trading as ‘Workforce Technology’)

We are committed to providing a high level of service to our customers.

If you do not receive a satisfactory service from us we need you to tell us about it. This will help us improve our standards.

Complaints Procedure

If you have a complaint please contact Dave Kershaw, Managing Director. You can write to him at Workforce Recruitment, Marsden House, 74a King William Street, Blackburn, Lancashire, BB1 7DT, or email dave@workforcerecruitment.co.uk

1. We will send you a letter/e-mail within five days to acknowledge your complaint and asking you to confirm or, if necessary, to explain the details set out. We will also let you know the name of the person who will be dealing with your complaint.

2. We will record your complaint upon receipt.

3. We will respond within five days to your reply to our acknowledgement letter and confirm what will happen next, by return.

4. We will start to investigate your complaint. This will normally involve the following steps:

• We may ask the member of staff who acted for you to reply to your complaint within five days of our request.
• We will then examine the member of staff's reply and the information you have provided for us. If necessary we may ask you to speak to them. This will take up to five days from receiving their reply.

5. Dave Kershaw will then invite you to meet him, if you wish, to discuss and hopefully resolve your complaint. He will do this within five days of the end of the investigation.

6. Within two days of the meeting Dave Kershaw will write to you to confirm what took place and the solutions he agreed with you.

7. At this stage, if you are still not satisfied you can write to us again. Another Director will review Dave Kershaw’s decision within ten days.

8. We will let you know the outcome of this review within five days. We will write to you confirming our final position on your complaint and explaining our reasons. We will also give you the contact details of the Employment Agencies Standards Office at the Department of Trade and Industry and the name and address of our Trade Association. If you are still not satisfied, you can contact them both about your complaint.

If it is necessary to change any of the above timescales, we will let you know and explain the reasons for the change.